About Shotgun

Shotgun is a leading platform dedicated to empowering live music event organizers and touring artists, driving the future of the live music industry. Our mission is to build the infrastructure that enables live music to thrive. We provide powerful tools to sell tickets, build strong brands, and connect with fans in meaningful ways.From 2020 to 2024, Shotgun achieved rapid growth with GMV increasing 20x and revenue growing 30x - leading the company to profitability. Today, we support over 6,000 clients and engage more than 6,000,000 users across Europe, the US, and LATAM.Our exponential growth rests on two core pillars:

1. The Best Product in the Industry
   • We shipped many game-changing B2B features in the past 3 years, continually innovating to meet the evolving needs of the live music ecosystem
2. A Committed Go-to-Market Team
   • Our team of industry experts is deeply passionate and relentlessly focused on delivering value to our clients and partners

In the past seven years, Shotgun has raised €10M from Newfund, Venrex, One RagTime, Creator Collective, and BPI Culture Fund. We are a lean and dynamic team of 80 people, with offices in Paris, Miami, São Paulo, Lisbon, and Marseille.Our culture is built on passion, commitment, ownership, and humility. 

👀 What we're looking for

We're looking for individuals who want more than just a job. People willing to get out of their comfort zone to reach outstanding goals. Doers who never stop learning. We want people who are talented, optimistic and fun: who set the bar high but don't take themselves too seriously.

👩💻👨 Mission

As Shotgun grows, so does our ambition. We're branching out into new territories, inaugurating fresh ventures, and, in the process, assembling new teams. Our pathway to success lies in our analytical rigor and exhaustive exploration of every opportunity.

As Support Agent, you will be the go-to ambassador of our organizers. You’ll be responsible for supporting our organizers in their day to day operations on our platform.

Moreover, you will also updating our tools and will be helping the Support team with projects and future ideas.

Our B2B satisfaction will be the heart of your missions. Your target is to offer THE solution to all Shotgun organizers.

🔨What you will do

• Reply to our organizers support request in a timely and efficient manner
• Manage our support tools to provide the best support experience
• Interact in writing with event producers on a daily basis, and make sure they feel supported and happy
• Report bugs to our technical team to be resolved quickly
• Share producers requests or feedback to help the product team adjust the product roadmap
• Respond to requests and comments on Zendesk
• Update Help Center, FAQs and automatic responses
• Help improve current tools, processes and future projects

💡 The job is made for you if you are...

• You're native or bilingual in Portuguese, and very confortable in English
• You have at least 1 year of work experience in related areas (Support is a big plus)
• You are empathetic. So you genuinely love to help others, and know how to find the right words and the right solutions in any situation
• You are a structured, organized and agile person
• You are eager to learn, and ready to commit to a fast growing startup
• Have a good sense of analytics
• Experience with ticketing tools is a plus

🤩 Perks

🍽️ Meal vouchers (depending on working days)

👨🏾‍💻 50€ Telework allowance per month

✈️ Team off-sites and team moments: we organise a lot of team moments at Shotgun, because the team is precious to us! 

🕺 Shotgun events vouchers : you will get shotgun credits every quarter

🏥  Legal healthcare